Crown Vacation Rentals Terms & Conditions
CHECK-IN: Check-in is at 4 PM or later. You will receive an arrival letter in your email three days before your arrival. This email will contain the Room Access code, Building Door Code, Gate Codes, and all the details needed for your arrival. Keys for entry will NOT be provided. You won't receive the Arrival Letter e-mail if your account has a balance. Early check-ins are not allowed; there are no exceptions.
CHECK OUT: Check-out time is 11 AM. We often have rentals departing and arriving on the same day, and the cleaning service has limited time to clean. Late check-outs are not allowed. Late check-out fees may apply.
PAYMENT: A prepayment equal to 50% of rent is due at the time of booking. Payment in full, including the remaining 50% of rent, fees, and taxes, are due 30 days before arrival and will automatically be charged to your card on file.
CANCELLATIONS
CANCELLATION POLICY:Reservations are confirmed when we receive the guest's 50% rent prepayment.
Conditions:
- A prepayment of 50% of total reservation fees is due at booking.
- Full payment is due and charged 30 days before arrival.
- Reservations must be canceled at least 30 days before check-in to receive a full refund minus 5% processing fee.
- Cancellations made 29 - 15 days before check-in will be refunded 50% of the total amount minus 5% processing fee.
- Reservations made within 30 days of arrival; full payment is due when booking.
- Changing dates or shortening stays are not allowed after the final payment is made.
- There are no refunds for late arrivals, early departures, or no-shows.
- Cancellations less than 15 days before the arrival date are non-refundable.
AGE REQUIREMENTS: Guests under 21 unaccompanied by a parent or legal guardian will not be permitted to register and will lose all funds paid to Crown Vacation Rentals. Reservations made under false pretenses will result in loss of advance payments and removal of guests from the rental unit. Crown Vacation Rentals reserves the right to refuse reservations.
MAXIMUM OCCUPANCY: The county has strict laws governing the occupancy of rentals. Please do not exceed the maximum occupancy of your rental. The
maximum occupancy is defined as 2 adults per bedroom plus 2 additional people. Children under the age of twelve (12) are exempt. Exceeding the maximum occupancy of your rental is not only a fire hazard but also violates County laws and may result in extra fees, fines, or eviction. At no time are large gatherings, parties, weddings, or celebrations allowed beyond the maximum occupancy of your rental.
QUIET HOURS / NOISE: Quiet hours are from 10 PM to 8 AM. Noise complaints from neighbors are taken seriously and may result in eviction.
DAMAGE/THEFT/VANDALISM: Guests understand that under California laws, they can and will be held liable and charged for any and all damages, theft, vandalism, and/or any excessive cleaning incurred by my party or visiting guests. Guests understand it is their responsibility to check the room upon arrival and report any damages to Donner Lake Village Staff immediately. Guest is liable for any repairs or replacements except what is determined as "normal wear and tear" by Crown Vacation Rentals. Any damages will be charged to the credit card on file or requested through third-party booking sites. If the damage cost exceeds the credit card limit on file, the Guest will pay the difference to Crown Vacation Rentals.
PARKING: Parking Passes for all units are for ONE parking spot, except for Two bedrooms. Two bedrooms receive TWO parking passes. Donner Lake Village does not have parking for commercial vehicles or semi-trailer trucks.
RESERVATION CHANGE FEE - All reservations that need date and/or property changes are subject to a non-refundable $25 rescheduling fee per change. All changes must be made 30 days or more prior to the arrival date.
RENTAL REASSIGNMENT - Crown Vacation Rentals reserves the right to change the rental assignment (property) without notice or liability in the event of the sale of the property or if the unit becomes unavailable or uninhabitable. We will provide something comparable or better and offer this or a full refund to the guest.
PETS: The guest acknowledges that NO PETS (including visitors who bring pets) are allowed at any Donner Lake Village units or in the Donner Lake Village HOA property and common areas. Unauthorized occupancy of pets (including visiting pets) will result in a fine of up to $250.00, immediate eviction, and loss of all rent and fees. Service dogs must be registered at front desk prior check-in.
LOST ITEMS: Crown Vacation Rentals nor Donner Lake Village will be responsible for guest(s) private property left behind or lost during the stay. Donner Lake Village Front Office will hold forgotten items for 2 weeks after your departure before disposing or donating them.
SMOKING: Smoking is not allowed in or around any Donner Lake Village Rentals Unit or in the property and common areas, except for designated outdoor
smoking areas. Please check with the Donner Lake Village Front Desk or the Property map sent to your e-mail for designated smoking areas. Smoking in any Donner Lake Village Unit or in the property and common areas (except for designated outdoor smoking areas) will result in a minimum property recovery fee of $250.00 and immediate eviction.
CLEANING: Each unit will be inspected and cleaned after your departure. The cleaning fee that you have paid will cover normal cleaning. Any cleaning beyond
normal cleaning will be charged to you at a rate of $70/hour. You must leave the property in the same general condition that you found it.
INTERNET - THE INTERNET IN THE MOUNTAINS IS UNPREDICTABLE; WE DO NOT REFUND FOR SLOW INTERNET:
During the Winter, power outages, including cable and internet, are common in this area. Outages can last anywhere from hours to days—please be prepared for these circumstances. Donner Lake Village has high-speed internet access; however, the mountain weather can affect this, along with cell service. Your Donner Lake Village unit is also equipped with a landline that can be used for local calls only.
DONNER LAKE VILLAGE OWNERS ASSOCIATION: Donner Lake Village is governed by HOA Association rules and regulations. You are subject to these while staying at this property. Crown Vacation Rentals is not responsible for managing the HOA amenities, construction, or maintenance. Crown Vacation Rentals does not refund for inconvenience related to the HOA, which is outside our control.
CONSTRUCTION & OTHER NUISANCES: Crown Vacation Rentals is not responsible for impacts of nearby events or construction that may hinder the guest's quiet enjoyment of the property.
CROWN VACATION RENTALS
RESERVATION POLICIES
RESERVATION POLICIES
Payment and Cancelation Policy for Holidays and Special Events (This includes the following dates):
May 24-May 30, 2018 Memorial day weekend/Bottle Rock event
June 29-July 8 2018- 4th of July holiday
August 31-September -3, 2018-Labor Day
October 1-8, 2018 –Safeway Golf Tournament
Reservations for these dates are non-refundable and full payment is due at time of booking.
Reservation Payment Policy (except holidays and special events): If a reservation is booked more than 30 days before check in, 50% of the reservation total will be charged at the time of booking.
Final payment of remaining balance will automatically be charged 30 days prior to check in. If you wish to change the credit card information on file, please contact us by email vacationrentals@crownpm.com or phone at 707-256-2130 before your credit card is charged.
If the final payment is processed, we are unable to refund and charge a different card without charging a 5% processing fee for each transaction.
If a reservation is booked less than 30 days prior to check in, it requires full payment of the total reservation costs at time of booking.
Cancelation Policy (except holidays and special events):
-Cancelations made more than thirty (30) days prior to the check-in date will receive a full refund minus a 5% processing fee of total reservation.
-Cancelations made within 29-15 days prior to check-in date will receive a 50% refund, minus a 5% processing fee of the total reservation.
-Cancelations 14-0 days prior to check-in will not receive a refund.
-Early departure after check-in does not warrant any refund of reservation or deposit.
Payments & Cancelation Policy for Advance Purchase & Discount reservations:
Advance purchase requires full payment of total reservation costs at time of booking and cannot be combined with any other offer or discount and is non-refundable and non-cancelable. Promotional discount offers are non-refundable and cannot be combine with other offers. These are non-retroactive rates, and prices are subject to change without notice.
May 24-May 30, 2018 Memorial day weekend/Bottle Rock event
June 29-July 8 2018- 4th of July holiday
August 31-September -3, 2018-Labor Day
October 1-8, 2018 –Safeway Golf Tournament
Reservations for these dates are non-refundable and full payment is due at time of booking.
Reservation Payment Policy (except holidays and special events): If a reservation is booked more than 30 days before check in, 50% of the reservation total will be charged at the time of booking.
Final payment of remaining balance will automatically be charged 30 days prior to check in. If you wish to change the credit card information on file, please contact us by email vacationrentals@crownpm.com or phone at 707-256-2130 before your credit card is charged.
If the final payment is processed, we are unable to refund and charge a different card without charging a 5% processing fee for each transaction.
If a reservation is booked less than 30 days prior to check in, it requires full payment of the total reservation costs at time of booking.
Cancelation Policy (except holidays and special events):
-Cancelations made more than thirty (30) days prior to the check-in date will receive a full refund minus a 5% processing fee of total reservation.
-Cancelations made within 29-15 days prior to check-in date will receive a 50% refund, minus a 5% processing fee of the total reservation.
-Cancelations 14-0 days prior to check-in will not receive a refund.
-Early departure after check-in does not warrant any refund of reservation or deposit.
Payments & Cancelation Policy for Advance Purchase & Discount reservations:
Advance purchase requires full payment of total reservation costs at time of booking and cannot be combined with any other offer or discount and is non-refundable and non-cancelable. Promotional discount offers are non-refundable and cannot be combine with other offers. These are non-retroactive rates, and prices are subject to change without notice.
RENTAL RULES AND REGULATIONS
For security purposes, all front doors, sliding doors and windows must be closed and locked when guest leaves and/or vacates the condo. If guest fails to do so, they might be fined a penalty fee for leaving them unlocked or open.
1. Amenities: An outdoor swimming pool is available during the summer season in all divisions of the resort. There are also tennis courts available year round. The pool gate code will be on your final confirmation that you will receive 5 days prior to check in. The resort spa and restaurants are open to the public. There is a binder in each condo with resort maps and resort and local information.
2. Units: All units have free wireless internet, cable and local phone calls. You do not need a password to access the wireless internet.
3. Smoking Policy: This is a Non – smoking property. If evidence of smoking is found, Tenant will be assessed a penalty and will be asked to vacate the premises and be responsible for an extra cleaning fee. No refund will be given for unused nights in case of eviction of condo.
4. Pet Policy: No pets of any type or kind are allowed under any circumstances. If a pet is found in the unit, you may/or will be refused entry or asked to vacate the premises and be responsible for an extra cleaning fee. No refund will be given for unused nights in case of eviction of condo.
5. Conduct: Noise must be kept at a reasonably low level so as not to disturb other Guest(s). Parties or large gathering in the unit that disturbs the peace comfort of the other Guest(s) may result in Guest(s) eviction. If this occurs, Crown Realty Vacation Rentals is not responsible for relocating Guest(s) and no refunds will be given.
6. Age Requirements: Tenants must be over the age of 21 to make a reservation. Guest name on the reservation must match the guest checking into the unit.
7. Security Deposit: The credit card information that guest is using to book their reservation will be on file as the security deposit. No amount will be on hold, however, Guest(s) will be charged in case of:
(a) Damage to the accommodations or its contents. Including stains on carpet
(b) Linens are lost or damaged. Do not use the kitchen or bathroom towels to clean up any spilled food, wine, coffee or anything that might damage the towels.
(c) Any items are missing from the unit.
(d) Evidence of smoking in the unit.
(e) Evidence of a pet in the unit.
(f) Unit requires additional cleaning above normal upon checkout. If condo has a dishwasher, guest must load and start it before departing condo or will be charged an extra cleaning fee.
(g) Condo doors, sliding doors or windows are left unlocked and opened.
8. Maximum Occupancy: The maximum number of guests in the unit is limited to what is defined on your reservation for that particular condo size and type. If more occupants are staying overnight in the unit, guest will be billed an additional guest(s) fee and guest(s) might be asked to vacate the condo. No refund will be given for unused nights in case of eviction of condo. Child and infants under the age of 2 will not be counted toward the maximum number of guests.
9. Other Vehicles: Campers, motor homes, trailers, boat trailers, and the like are not allowed on the property.
10. Inclusive Fees: Nightly rate is for the room only. A check out cleaning fee is charged on this reservation and is listed on the Crown Vacation reservation confirmation document. There will be an additional cleaning/linen charge(s) for guests staying more than 5 nights which includes change out of towels and restocking of toiletries and coffee supplies.
Crown Vacation Rentals cannot be held responsible if a guest is booking their reservation with an outside company, website or through our website, www.napavacationcondos.com and there is an error in regard to dates, pricing, taxes, cleaning fees or processing fees.
If there is an error, we reserve the right to cancel or allow the guest to cancel within 48 hours of booking. Some outside companies charge guests a booking fee separately from Crown Vacation Rentals.
11. Rate Changes: Rates subject to change without notice.
12. Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money and the party will not be permitted to check-in.
13. Unit Assignment: In rare instances it may be necessary to relocate Guest(s) to a different unit due to circumstances beyond our control, including but not limited to, maintenance, acts of God, owner usage and sale of a condominium. Should this occur, every effort will be made to replace the unit with similar accommodations.
14. Valuables: Crown Vacation Rentals is not responsible for valuables left in condo.
If you experience any check in or maintenance issues Monday-Friday during your stay, please contact Crown Realty Vacation Rentals at 707-256-2130
If you have a check in or maintenance emergency only and are calling after 5:00pm, on the weekend, or on a Holiday please contact our after hours emergency line at (855)559- 5525.
If you have a check in or maintenance emergency only and are calling after 5:00pm, on the weekend, or on a Holiday please contact our after hours emergency line at (855)559- 5525.